Privacy Policy

Hydro Mech Engineers
Last Updated: November 2025
Effective Date: November 2025

1. Introduction

Hydro Mech Engineers (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of all individuals who interact with us, including website visitors, customers, vendors, job applicants, and persons who make business inquiries.

This Privacy Policy explains how we collect, store, use, protect, and share personal information when you:

Visit our website
Contact us by email, phone, or form submission
Request product information, quotations, service support, or marketing updates
Engage in business communications with us

This policy complies with:

The Information Technology Act, 2000 (India) and IT Rules 2021
General Data Protection Regulation (GDPR) for users in the European Union
Global best practices for data privacy and user rights

By using our website or communicating with us, you agree to the terms of this Privacy Policy.

2. Company Details

Hydro Mech Engineers
#10, 1st Main, 1st Cross, Doddanekundi Industrial Area,
Opp to NGEF Ancillary, Mahadevapura Post,
Bangalore – 560 048, Karnataka, India

📧 Email: hydromechengineer@gmail.com / contact@hydromech.co.in
📞 Phone: +91 973 837 165

3. Data We Collect

We may collect the following categories of personal data:

a. Information You Provide Voluntarily

Name, email, phone number, company name
Enquiry form submissions
Requests for quotes, service, or support
Job application details (if applicable)

b. Automatically Collected Information

IP address, device type, browser type, operating system
Pages viewed, time on site, referring website
Cookies and tracking identifiers (analytics, session data)

c. Business Communication Data

Purchase orders, invoices, service request records
Emails exchanged with our team
Phone call logs (not recorded, only logged for support reference)

We do not intentionally collect sensitive personal data (financial info, passwords, religious/political data, etc.).

4. Legal Basis for Collecting Data (GDPR Compliant)

We process data only when legally permitted, including:

Legal Basis	Purpose
Performance of Contract	Responding to enquiries, issuing quotations, customer support
Legitimate Interest	Improving services, preventing fraud, internal analytics
Consent	Email newsletters, marketing communication
Legal Obligation	Tax, regulatory, and compliance record keeping

Users may withdraw consent at any time.

5. How We Use Personal Data

We use personal data for:

✅ Responding to enquiries, quote requests, technical support
✅ Delivering product and service-related communication
✅ Sending marketing updates (only with consent)
✅ Internal analytics to improve website usability
✅ Legal, security, and compliance purposes

We do not sell or rent your data to third parties.

6. Sharing of Data

We may share data only with:

Website hosting & email service providers
CRM or quotation software services
Legal authorities, if required by law
Government or audit agencies for compliance

All service providers are required to follow strict confidentiality and data protection rules.

7. Data Retention Policy

Type of Data	Retention Period
Business enquiries	Up to 5 years
Customer purchase / invoice records	7–10 years (legal requirement)
Marketing data	Until user unsubscribes
Website analytics logs	12–36 months

Users may request deletion before expiry (unless required by law to retain).

8. Data Security

We implement industry-standard security safeguards including:

Restricted access to data
Secure servers & firewall protection
SSL encryption on website
Staff confidentiality policies

However, no transmission over the internet is 100% secure. Users share data at their own risk.

9. Your Rights (GDPR + India IT Rules)

You have the right to:

✅ Request a copy of stored personal data
✅ Correct inaccurate information
✅ Request deletion (“Right to be Forgotten”)
✅ Withdraw consent for marketing
✅ Object to automated data processing
✅ Lodge a complaint with a Data Protection Authority

Requests can be made via email:
📧 hydromechengineer@gmail.com

10. International Data Transfers

Because we operate internationally, your data may be stored or processed:

In India
On cloud servers in other countries (hosting & email services)

We ensure safeguards under GDPR-compliant contracts where applicable.

11. Children’s Privacy

Our website and services are not intended for individuals under age 16.
We do not knowingly collect children’s data. If we learn we have collected such data, we will delete it immediately.

12. Cookies and Tracking Technologies

We use cookies for:

Website functionality
Analytics (Google Analytics or similar)
Improving user experience

Full details are in our Cookie Policy.

13. Links to External Websites

Our website may contain links to external resources.
We are not responsible for their content, policies, or security.

14. Policy Updates

We may update this Privacy Policy as needed.
The updated version will always be posted on our website with a revised “Last Updated” date.

15. Contact for Privacy Concerns

For questions, requests, or complaints, contact:

Data Protection Team – Hydro Mech Engineers
📧 hydromechengineer@gmail.com
📧 contact@hydromech.co.in
📞 +91 973 837 165

✅ Legal Notice

This Privacy Policy is governed by the laws of India.
All disputes shall be subject to the jurisdiction of courts in Bangalore, Karnataka.